For qualified local building-materials operators who can support customer communication, order execution and local service within VanStro's platform-backed supply model.
The dealer program is structured around a platform-backed product supply model and local dealer responsibility.
This page is intended for B2B operators who can take local responsibility for customer contact and service coordination. It is not a general consumer support page.
VanStro separates platform product supply from dealer-provided local services. The distinction should be clear to applicants, customers and dealer teams before work begins.
| Area | VanStro platform | Dealer partner | Customer path |
|---|---|---|---|
| Product order | Catalog, product supply, product information, platform checkout and product policy review. | Local order execution, customer communication and product handoff. | Browses products online and may select a participating independent local dealer for the applicable order. |
| Dealer services | Does not provide delivery, installation, measurement or renovation services unless stated in writing. | Sets service scope, price, schedule, payment collection, workmanship and service warranty. | Contracts directly with the dealer for extended services where offered. |
| Returns and support | Reviews product-policy escalations and RMA matters where appropriate. | First point of contact for delivery, returns, exchanges and after-sales support. | Starts routine support and return questions with the selling local dealer. |
Product orders do not include dealer extended services unless VanStro states otherwise in writing. Dealer service fees are separate from VanStro product pricing and are collected directly by the dealer.
VanStro reviews dealer applications for local coverage, operating readiness and fit with the existing dealer network. Submission is not approval.
Business details, proposed dealer service area, product focus and operating capabilities.
VanStro reviews the applicant's customer support capacity in its proposed dealer service area.
Candidates review procedures that apply to VanStro orders, returns, privacy and independent-dealer disclosure, not to unrelated operations.
Launch timing and commercial terms are confirmed only through written approval or agreement.
These pages explain the rules that prospective dealers should understand before applying. They are part of the operating context, not marketing material.
Each dealer independently manages its business operations, marketing, customers, personnel, resale and service pricing, and any services it offers.
Submitting an application does not guarantee approval, a dealer service area arrangement, pricing terms, customer referrals, orders, revenue, profit, launch timing or a dealer relationship. Final terms require written approval or agreement.
Application information may be used for cooperation review, dealer onboarding, local coverage assessment and follow-up communication. Review the Privacy Policy and Cookie Preferences before submitting information.
Share your company profile, proposed dealer service area and local support capabilities. VanStro will review fit and follow up with the right team.
